While we are happy to be back in the clinic and seeing our patients in person, virtual care has now become an important part of our new reality. Since the start of the pandemic, we have been able to see thousands of patients from across the province via virtual consultations and provide equally efficient, accurate and compassionate care. Please read the frequently asked questions section below for more information.
Do I need a referral to book a virtual consultation?
In order to make the process as stress free as possible for our patients, you do not need a referral to virtually consult with one of our board-certified dermatologists regarding your medical and cosmetic dermatology concerns.
What do I need for a virtual consultation?
We are providing two options. You can do it over a remote video consultation for which you will need a device with a camera. You can also elect to do it over the phone by sending us photos showing the areas of your symptoms and concerns prior to the consultation.
How do I book a virtual consultation?
When you click the link below, you will be brought to our secure portal page, Medeo. On that page, you can securely choose a physician, appointment type and time. You will also be able to input your information and the reason for your request. Once our staff sees this, they will accept your request and you will receive a confirmation email from Medeo indicating the acceptance of your request. You will also receive a second email inviting you for a virtual appointment. Please make sure you accept this invitation before you scheduled appointment date and time.
What happens after I submit my request for a virtual consultation?
You will be contacted by our staff member via email to set up secure messaging via portal Medeo. If you don't hear back from us in two business days then please check your junk mailbox as emails may have ended up in there. Once you have received the email, please click on the link to receive and submit information securely.
SkinCeuticals Online Store
Just like you, we have been monitoring the evolution and impact of the coronavirus (COVID-19). The situation is changing at a rapid pace and it is difficult to predict the future. We hope that you and your loved ones are keeping well.
We have collaborated with SkinCeuticals to ensure that you can continue to have access to the products and regimens you love.
Here is how:
Step 1: Visit skinceuticals.ca and add desired products to the shopping cart as you normally would.
Step 2: Once in your shopping cart, you will find a box labeled “promotional code” just below your order summary. This is where you can enter the promo code.
Step 3: Enter the following code in the “promotional code” box to unlock free shipping and two complimentary samples with each purchase.
Unique Promo Code: SKINC-KMKD-G7M2-YGCK-4BY2
Should an additional promotion be available at the time of ordering you will always receive the “best offer”.
As a reminder, it is important that you purchase SkinCeuticals products only through authorized providers such as skinceuticals.ca. There have been cases of counterfeit products on the market and we ask that you do your part in purchasing from authorized retailers only.