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Virtual Consultation

While we are happy to be back in the clinic and seeing our patients in person, virtual care has now become an important part of our new reality. Since the start of the pandemic, we have been able to see thousands of patients from across the province via virtual consultations and provide equally efficient, accurate and compassionate care. Please read the frequently asked questions section below for more information.

Do I need a referral to book a virtual consultation?

In order to make the process as stress free as possible for our patients, you do not need a referral to virtually consult with one of our board-certified dermatologists regarding your medical and cosmetic dermatology concerns.


What do I need for a virtual consultation?

We are providing two options. You can do it over a remote video consultation for which you will need a device with a camera. You can also elect to do it over the phone by sending us photos showing the areas of your symptoms and concerns prior to the consultation.


How do I book a virtual consultation?

When you click the link below, you will be brought to our secure portal page, Medeo. On that page, you can securely choose a physician, appointment type and time. You will also be able to input your information and the reason for your request. Once our staff sees this, they will accept your request and you will receive a confirmation email from Medeo indicating the acceptance of your request. You will also receive a second email inviting you for a virtual appointment. Please make sure you accept this invitation before you scheduled appointment date and time.


What happens after I submit my request for a virtual consultation?

You will be contacted by our staff member via email to set up secure messaging via portal Medeo. If you don't hear back from us in two business days then please check your junk mailbox as emails may have ended up in there. Once you have received the email, please click on the link to receive and submit information securely.

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Re-Opening June 8th Update

As a valued member of the Canadian Dermatology & Plastic Surgery Centre, we want to personally update you on steps our practice has taken to protect you and your health in light of the COVID-19 situation.

As it has always been, the safety and health of our patients and staff members remain our highest priority. We want to thank you for your support and the confidence you have in our practice. In response to the coronavirus (COVID-19), we have taken the guidelines from the Ministry of Health and have added the following extra measures to protect our patients:

  1. A COVID-19 screening questionnaire must be completed prior to your appointment.
  2. Upon arrival for your appointment, you will be asked to check-in while in your car and one of our staff member will come and meet you at the door.
  3. Patients must arrive wearing their own face masks, and continue to wear them in office until taken into the exam room, and sanitize their hands upon arrival.
  4. We have spaced out the waiting room area and decreased our daily patient volume to reduce the likelihood of crowding.
  5. We have installed plastic barriers at the front desk for the safety of our staff and patients.
  6. Social distancing is seen as the most effective way of slowing the spread of the virus causing COVID-19. Patients should avoid close contact, minimize interaction, and put distance between themselves and other patients within the office.
  7. We will continue to provide virtual consultation options to patients who would like to see our specialists virtually.
Virtual Consultation

Thank you for being a loyal patient. We will remain attentive to this situation and keep you updated on any changes with the practice.

- The CDPSC Team